Packaging & Delivery
PACKING
Packaging is very important to us and getting to our customers. SPARE PARTS AUTO logo is on every box, which ensures that you receive quality spare parts packed safely.
In each package you will find the necessary documents for each spare part, which is a warranty and a document confirming the spare parts you ordered.
Each spare part has an identification part number through which the customer knows the part number, description, quantity in the box and country of origin for the customer’s purposes. We include a packing list in each pallet to help you better in the production process.
DELIVERY
We are currently shipping to anywhere in Europe, the USA, Canada, Africa, and Latin America.
To qualify for next-day delivery, orders must be placed before 12:00.
Orders can be placed 24/7, 365 days a year. Our delivery methods usually apply only on weekdays and not on weekends and holidays.
EASY RETURN
You have the right to cancel a product purchased with us within 7 days from the date of receipt, without compensation or penalty. You only need to inform us in advance about this intention by sending us a notification by contact email or phone call.
The cost of returning the goods is at our expense. The returned goods must be in the form in which they were received with undamaged commercial appearance and without missing parts, not used, in their original packaging, with accompanying labels and all accompanying documents & ndash; receipt or invoice, instructions for use, etc.
REPLACEMENT
You have the right to exchange the goods purchased from the site within 7 days from the date of its receipt, in case of fault by us and that you have received something different from the one you specified in your order. In case we fail to procure the necessary products, we notify you as soon as possible and refund the amount paid within 20 calendar days.
You have the right to claim a product purchased from the site within 5 days from the date of its receipt, in case you find visible defects. We undertake to replace the defective product with a new one or to refund the amounts paid by you. In case of a defective product, the transport costs for the replacement are at our expense.