WARRANTY AND RETURN POLICY – Spare parts auto

WARRANTY POLICY FOR SPARE PARTS AUTO EQUIPMENTS

All new spare parts from us are backed by a full warranty. The warranty period is 12 months from the date of the original invoice.

SPARE PARTS FOR ENGINES:

Spare parts and components for the engine (ie pistons, pistons rings, piston bushings, cylinder engines blocks and heads, valves, etc.) and external engine elements (ie oil and water pumps, turbochargers, etc.) .) are guaranteed not to contain defects in material and workmanship for a period of 12 months after installation from the date of the original invoice and receipt. Fuel systems such as fuel lift pumps, fuel injection pumps, injectors (fuel nozzles), and other fuel elements in some countries with high sulfur content in diesel fuel (Directive 98/70 / EC on the quality of petrol and diesel fuels) )
Warranty valid only for installation! After starting the engine and the proper operation of the part purchased from SPARE PARTS AUTO, the warranty of the part is void.

ATTACHED INVENTORIES:

All attached inventories purchased from SPARE PARTS AUTO from the date of the invoice have a 12-month warranty. Attachments include Excavator buckets, teeth, knives, drills, adapters, side cutters, concrete buckets, cleaning brushes, hydraulic hammers, and more.

RUNNING GEAR:

Chassis parts, steel chains, rubber track, track rollers, sprockets, final drives, sloths, and other parts related to the chassis of tracked machines are supported by a 12-month full warranty from the original invoice date.
All our TRACK rubber chains have a 12-month warranty against breakage.

ELECTRICAL COMPONENTS:

They are guaranteed for 12 months after installation
Sensors, reverse, ignition switches, headlights, turn signals, control panels, computers, and other electrical components.

HYDRAULIC COMPONENTS:

All hydraulic pumps, end gears pumps, hydraulic valves, hydraulic valves and other hydraulic components have a full warranty of 12 months from the date of issue of the original invoice.

SPARE PARTS FOR CAB:

cabin spare parts are usually glass. Cabin glasses or windows that do not have a warranty period.  The glass guarantee is valid until sent via courier company. When you receive glasses, you always check before you accept from a transport company.

The guarantee document is your invoice.

RETURN OF SPARE PARTS PURCHASED WITH A DOCUMENT FROM BEST EURO PARTS

All returns (whether defective or otherwise) must be requested within 30 days of the invoice being issued.
Returned goods will be accepted ONLY with a return authorization number issued.

Returned items must be returned to us with prepaid cargo to the transport company through which you return the spare part.

All returns (except returns involving a confirmed defect by our product engineers) will be subject to 25% of the sales value, ie. if you return a spare part for no reason (due to a wrong order, no need or other reason due to your fault) you will be credited with 25% lower value than the invoiced.

Goods returned as defective will be thoroughly tested and inspected. For goods that are confirmed as defective, SPARE PARTS AUTO will repair or replace the goods or issue a full credit for the defective goods (at its discretion).
Goods that are returned as defective, but which are left by our engineer that it works properly, will be subject to a test fee + 25% more condition for the returned spare part due to your fault.
Credit will not be issued for goods damaged due to corrosive materials, misuse, alteration or defects during your installation, which led to a defect in the product.

Before returning any goods to us, you must obtain a return authorization number from your personal spare parts manager.
Each client of SPARE PARTS AUTO receives a personal manager, which can be contacted during business hours or send a request via the Warranty form on our contact page. All returns (whether defective or otherwise) must be requested within 30 days of the invoice being issued.
Returned goods will be accepted ONLY with a return authorization number issued.

Returned items must be returned to us with prepaid cargo to the transport company through which you return the spare part.

YOUR WARRANTY, RETURN OR EXCHANGE REQUEST MUST INCLUDE:

1. Part number and description
2. Reason for return
3. Order number
4. Invoice number
5. Company VAT number

ORDERS:

All orders are subject to approval and acceptance by UNIVERSAL AUTO PARTS
The following conditions apply to all orders and are subject to change without notice.
UNIVERSAL AUTO PARTS reserves the right to cancel accepted orders if circumstances are beyond its control (including but not limited to fires, floods, strikes, labor disputes, accidents, sabotage, terrorism, war, riots, transport delays or lack of transport facilities, restrictions imposed by law, shortage of materials and other similar issues) regarding the delivery of products that you have ordered to our company.
UNIVERSAL AUTO PARTS cannot deliver products on time according to such an order.

PRICES:

Prices are subject to change without notice.
Unless otherwise stated, all prices for Europe are in Euros.

PAYMENT TERMS:

• Payment by bank transfer to proforma invoice or stick number (which is unambiguous). To process your order on the same business day, you have the option to attach and send a payment document to verify payment.

• Payment by CRYPTOCURRENCY is accepted as a convenient and fastest way to order from us.

CANCELLATION:

Orders cannot be canceled once they have been processed and handed over to a transport company.

In case you have additional questions, contact your account manager or the relevant department which can be found on our contact page.